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Título : Building Societies in the Financial Services Industry Tipo de documento: documento electrónico Autores: Barbara Casu ; Andrew Gall ; SpringerLink (Online service) Editorial: London : Palgrave Macmillan UK Fecha de publicación: 2016 Otro editor: Imprint: Palgrave Macmillan Número de páginas: XIX, 101 p. 35 illus Il.: online resource ISBN/ISSN/DL: 978-1-137-60208-4 Idioma : Inglés (eng) Palabras clave: Finance Bank marketing Financial Services Clasificación: 330 Economía en general Resumen: This book presents an analysis of the role of UK building societies, their strengths and weaknesses, and their contribution to the industry, at a time where public confidence in banking is low. Chapters present the results of an empirical analysis of the comparative performance of UK building societies, since the large-scale demutualisation process ended in the year 2000. The authors highlight the substantial impact of the financial crisis on the sector, with 2008 and 2009 being particularly difficult years. The book discusses banks and building societies in the context of the improving economy and show that both groups have recovered some profitability, although not at the pre-crisis level. The reader will discover that building societies in particular have recovered well from the financial turmoil and they appear less risky than banks on a variety of measures Nota de contenido: Chapter 1) Financial Services and The UK Economy -- Chapter 2) A Brief History of Building Societies -- Chapter 3) Legislation, Regulation and Governance of Building Societies -- Chapter 4) Financial Structure of the Building Society Sector -- Chapter 5) The Performance of Building Societies: A Comparative Analysis En línea: http://dx.doi.org/10.1057/978-1-137-60208-4 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=42118 Building Societies in the Financial Services Industry [documento electrónico] / Barbara Casu ; Andrew Gall ; SpringerLink (Online service) . - London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2016 . - XIX, 101 p. 35 illus : online resource.
ISBN : 978-1-137-60208-4
Idioma : Inglés (eng)
Palabras clave: Finance Bank marketing Financial Services Clasificación: 330 Economía en general Resumen: This book presents an analysis of the role of UK building societies, their strengths and weaknesses, and their contribution to the industry, at a time where public confidence in banking is low. Chapters present the results of an empirical analysis of the comparative performance of UK building societies, since the large-scale demutualisation process ended in the year 2000. The authors highlight the substantial impact of the financial crisis on the sector, with 2008 and 2009 being particularly difficult years. The book discusses banks and building societies in the context of the improving economy and show that both groups have recovered some profitability, although not at the pre-crisis level. The reader will discover that building societies in particular have recovered well from the financial turmoil and they appear less risky than banks on a variety of measures Nota de contenido: Chapter 1) Financial Services and The UK Economy -- Chapter 2) A Brief History of Building Societies -- Chapter 3) Legislation, Regulation and Governance of Building Societies -- Chapter 4) Financial Structure of the Building Society Sector -- Chapter 5) The Performance of Building Societies: A Comparative Analysis En línea: http://dx.doi.org/10.1057/978-1-137-60208-4 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=42118 Ejemplares
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Título : Innovative Advisory Services in the Virtual World : An Empowerment Perspective Tipo de documento: documento electrónico Autores: Manning Li ; SpringerLink (Online service) ; Jihong Liu Editorial: Berlin, Heidelberg : Springer Berlin Heidelberg Fecha de publicación: 2014 Otro editor: Imprint: Springer Colección: SpringerBriefs in Business, ISSN 2191-5482 Número de páginas: X, 67 p. 29 illus Il.: online resource ISBN/ISSN/DL: 978-3-642-41112-0 Idioma : Inglés (eng) Palabras clave: Business Leadership Service industries Social sciences and Management Services Strategy/Leadership Sciences, general Clasificación: 658 Empresas. Organización de empresas Resumen: How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. This study examines the interesting phenomenon of providing virtual advisors to assist users in accomplishing their tasks in the digital world. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments. This book also reveals exactly what users expect from such services, and what they hate! It provides thought-provoking guidelines for best practice in the design and provision of virtual advisors on e-portals Nota de contenido: Introduction -- Virtual advisors in the virtual world -- Virtual advisors in various application domains -- Preliminary data collections on user opinions about virtual advisors -- Discussion and Implications -- Conclusions En línea: http://dx.doi.org/10.1007/978-3-642-41112-0 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36171 Innovative Advisory Services in the Virtual World : An Empowerment Perspective [documento electrónico] / Manning Li ; SpringerLink (Online service) ; Jihong Liu . - Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014 . - X, 67 p. 29 illus : online resource. - (SpringerBriefs in Business, ISSN 2191-5482) .
ISBN : 978-3-642-41112-0
Idioma : Inglés (eng)
Palabras clave: Business Leadership Service industries Social sciences and Management Services Strategy/Leadership Sciences, general Clasificación: 658 Empresas. Organización de empresas Resumen: How to effectively design and deliver virtual advisory services can be a mystery to many public and private organisations. This study examines the interesting phenomenon of providing virtual advisors to assist users in accomplishing their tasks in the digital world. Based on a thorough analysis of abundant typical applications in various business and government sectors, this book discusses the current status and future trends of virtual advisory services in digital environments. This book also reveals exactly what users expect from such services, and what they hate! It provides thought-provoking guidelines for best practice in the design and provision of virtual advisors on e-portals Nota de contenido: Introduction -- Virtual advisors in the virtual world -- Virtual advisors in various application domains -- Preliminary data collections on user opinions about virtual advisors -- Discussion and Implications -- Conclusions En línea: http://dx.doi.org/10.1007/978-3-642-41112-0 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36171 Ejemplares
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Título : Managing Consumer Services : Factory or Theater? Tipo de documento: documento electrónico Autores: SpringerLink (Online service) ; Enzo Baglieri ; Uday Karmarkar Editorial: Cham : Springer International Publishing Fecha de publicación: 2014 Otro editor: Imprint: Springer Número de páginas: XII, 280 p. 61 illus., 6 illus. in color Il.: online resource ISBN/ISSN/DL: 978-3-319-04289-3 Idioma : Inglés (eng) Palabras clave: Business Production management Information technology Data processing Sales Service industries and Management Services Sales/Distribution Operations IT in Clasificación: 658 Empresas. Organización de empresas Resumen: This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services Nota de contenido: The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study -- 5. Striking the right balance: how to design, implement and operationalize Customer Experience Management programs -- 6. The design of consumer experiences: managerial approaches for service companies.- 7. Customer experience and service design -- 8. Transitioning to value co-development -- 9. From service experiences to augmented service journeys: digital technology and networks in consumer services.- 10. Rethinking and improving the healthcare service through interactive web technologies -- 11. Innovation in services – the case of floury – a diagnostic medical center -- 12. Factory or theatre? Towards the convergence -- The future of consumer services: factory and theatre -- Biographical notes En línea: http://dx.doi.org/10.1007/978-3-319-04289-3 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36032 Managing Consumer Services : Factory or Theater? [documento electrónico] / SpringerLink (Online service) ; Enzo Baglieri ; Uday Karmarkar . - Cham : Springer International Publishing : Imprint: Springer, 2014 . - XII, 280 p. 61 illus., 6 illus. in color : online resource.
ISBN : 978-3-319-04289-3
Idioma : Inglés (eng)
Palabras clave: Business Production management Information technology Data processing Sales Service industries and Management Services Sales/Distribution Operations IT in Clasificación: 658 Empresas. Organización de empresas Resumen: This book presents latest research on the evolution of consumer services, as these services continue to become a larger part of the economy in the world. Four core focal points lead the central message of the book: first, the convergence of back and front offices; second, placing the client as a fundamental input of services production and delivery process, and 'industrializing' the customers' role to combine efficiency and experience; third, the constitution and role of inputs necessary for the configuration, production and delivery of the service, with the crucial role of 'operationalizing' the customers' experience; and fourth, the adoption of new technologies and the appropriate transfer of manufacturing managerial practices through service industrialization. This is a special volume of articles based on solid research and analysis, including conceptualization of the important issues, as well as recommendations for managers. It presents case histories and managerial practices in some key sectors, such as financial services, health care, tourism/hospitality, entertainment and media, online services and home and personal services Nota de contenido: The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study -- 5. Striking the right balance: how to design, implement and operationalize Customer Experience Management programs -- 6. The design of consumer experiences: managerial approaches for service companies.- 7. Customer experience and service design -- 8. Transitioning to value co-development -- 9. From service experiences to augmented service journeys: digital technology and networks in consumer services.- 10. Rethinking and improving the healthcare service through interactive web technologies -- 11. Innovation in services – the case of floury – a diagnostic medical center -- 12. Factory or theatre? Towards the convergence -- The future of consumer services: factory and theatre -- Biographical notes En línea: http://dx.doi.org/10.1007/978-3-319-04289-3 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36032 Ejemplares
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Título : Bitcoin and Mobile Payments : Constructing a European Union Framework Tipo de documento: documento electrónico Autores: Gabriella Gimigliano ; SpringerLink (Online service) Editorial: London : Palgrave Macmillan UK Fecha de publicación: 2016 Otro editor: Imprint: Palgrave Macmillan Colección: Palgrave studies in financial services technology Número de páginas: XXIX, 314 p Il.: online resource ISBN/ISSN/DL: 978-1-137-57512-8 Idioma : Inglés (eng) Palabras clave: Finance Bank marketing Investment banking Securities Capital market Financial engineering European Union Services Investments and Engineering Markets Politics Clasificación: 330 Economía en general Resumen: This book provides a critical analysis of The European Union's regulatory framework for mobile payments and bitcoin. Chapters discuss the creation of the EU single market for e-payments and combine legal analysis with comparative case studies in their exploration of the regulatory challenges surrounding e-payments. The contributing authors analyse the key economic and legal issues of the development of bitcoin and mobile payments within the EU framework through a comparative lens. They cover topics ranging from user data and funds protection and the stability of the payment system to the competitiveness of the EU market. Providing a comprehensive and methodological guide to the bitcoin and mobile payments in Europe, this book will prove an illuminating and informative read for academics, students and policy makers with an interest in the impact of innovation on payment systems. Nota de contenido: Preface: Approaching Mobile Payments and the Bitcoin within the EU Framework. Rationale and Objectives of the Study; Gambriella Gimigliano -- Part I. Institutional Strategies and Economic Background -- Chapter 1. The Regulatory machine: An Institutional Approach to Innovative Payments in Europe; Gino Giambelluca, Paola Masi -- Chapter 2. Economic Issues on M-Payments and Bitcoin; Gianni Bonaiuti -- Part II. The Framework: A European and a Comparative Outline -- Chapter 3. Bit by Bit: Assessing the Legal Nature of Virtual Currencies; Noah Vardi -- Chapter 4. Mobilizing Payments within the European Union Framework: A Legal Analysis; Gabriella Gimigliano -- Chapter 5. A Fuzzy Set in the Legal Domain: Bitcoins According to US Legal Formants; Andrea Borroni -- Chapter 6. M-Payments: How Much Regulation is Appropriate? Learning from the Global Experience; Elisabetta Cervone -- Part III. The Challenges -- Chapter 7. Security Issues of New Innovative Payments and their Regulatory Challenges; Safari Kasiyanto -- Chapter 8. EU Data Protection and Future Payment Services; Gloria Gonzalez Fuster -- Chapter 9. The Classification of Virtual Currencies and Mobile Payments in Terms of the Old and New European Anti-Money Laundering Frameworks; Carolin Kaiser -- Chapter 10. Virtual currencies, M-Payments and VAT - Ready for the Future; Redmar Wolf -- Chapter 11. Mobile Payments and Merger Regulation: A Case Law Analysis; Daniele D'Alvia -- Conclusions -- Chapter 12. Mobile Payments and Bitcoin: Concluding Reflections on the Digital Upheaval in Payments; Benjamin Geva. En línea: http://dx.doi.org/10.1057/978-1-137-57512-8 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=42075 Bitcoin and Mobile Payments : Constructing a European Union Framework [documento electrónico] / Gabriella Gimigliano ; SpringerLink (Online service) . - London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2016 . - XXIX, 314 p : online resource. - (Palgrave studies in financial services technology) .
ISBN : 978-1-137-57512-8
Idioma : Inglés (eng)
Palabras clave: Finance Bank marketing Investment banking Securities Capital market Financial engineering European Union Services Investments and Engineering Markets Politics Clasificación: 330 Economía en general Resumen: This book provides a critical analysis of The European Union's regulatory framework for mobile payments and bitcoin. Chapters discuss the creation of the EU single market for e-payments and combine legal analysis with comparative case studies in their exploration of the regulatory challenges surrounding e-payments. The contributing authors analyse the key economic and legal issues of the development of bitcoin and mobile payments within the EU framework through a comparative lens. They cover topics ranging from user data and funds protection and the stability of the payment system to the competitiveness of the EU market. Providing a comprehensive and methodological guide to the bitcoin and mobile payments in Europe, this book will prove an illuminating and informative read for academics, students and policy makers with an interest in the impact of innovation on payment systems. Nota de contenido: Preface: Approaching Mobile Payments and the Bitcoin within the EU Framework. Rationale and Objectives of the Study; Gambriella Gimigliano -- Part I. Institutional Strategies and Economic Background -- Chapter 1. The Regulatory machine: An Institutional Approach to Innovative Payments in Europe; Gino Giambelluca, Paola Masi -- Chapter 2. Economic Issues on M-Payments and Bitcoin; Gianni Bonaiuti -- Part II. The Framework: A European and a Comparative Outline -- Chapter 3. Bit by Bit: Assessing the Legal Nature of Virtual Currencies; Noah Vardi -- Chapter 4. Mobilizing Payments within the European Union Framework: A Legal Analysis; Gabriella Gimigliano -- Chapter 5. A Fuzzy Set in the Legal Domain: Bitcoins According to US Legal Formants; Andrea Borroni -- Chapter 6. M-Payments: How Much Regulation is Appropriate? Learning from the Global Experience; Elisabetta Cervone -- Part III. The Challenges -- Chapter 7. Security Issues of New Innovative Payments and their Regulatory Challenges; Safari Kasiyanto -- Chapter 8. EU Data Protection and Future Payment Services; Gloria Gonzalez Fuster -- Chapter 9. The Classification of Virtual Currencies and Mobile Payments in Terms of the Old and New European Anti-Money Laundering Frameworks; Carolin Kaiser -- Chapter 10. Virtual currencies, M-Payments and VAT - Ready for the Future; Redmar Wolf -- Chapter 11. Mobile Payments and Merger Regulation: A Case Law Analysis; Daniele D'Alvia -- Conclusions -- Chapter 12. Mobile Payments and Bitcoin: Concluding Reflections on the Digital Upheaval in Payments; Benjamin Geva. En línea: http://dx.doi.org/10.1057/978-1-137-57512-8 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=42075 Ejemplares
Signatura Medio Ubicación Sub-localización Sección Estado ningún ejemplar Boundaryless Hospital / Horst Albach ; SpringerLink (Online service) ; Heribert Meffert ; Andreas Pinkwart ; Ralf Reichwald ; Wilfried von Eiff (2016)
Título : Boundaryless Hospital : Rethink and Redefine Health Care Management Tipo de documento: documento electrónico Autores: Horst Albach ; SpringerLink (Online service) ; Heribert Meffert ; Andreas Pinkwart ; Ralf Reichwald ; Wilfried von Eiff Editorial: Berlin, Heidelberg : Springer Berlin Heidelberg Fecha de publicación: 2016 Otro editor: Imprint: Springer Número de páginas: X, 360 p. 76 illus., 51 illus. in color Il.: online resource ISBN/ISSN/DL: 978-3-662-49012-9 Idioma : Inglés (eng) Palabras clave: Business Health care management services administration Public health informatics economics Medical and Management Care Economics Informatics Clasificación: 614.2 Organización pública y profesional de la sanidad Resumen: This book discusses current health care challenges and new strategies for innovative solutions in this area from an interdisciplinary perspective of health care management, business economics, and medicine. It presents the idea of a "boundaryless hospital", a conceptual model of a patient-centric, value-based health network that overcomes typical sectorial, organizational, and geographical boundaries and offers greater efficiency and better quality outcomes for patients. Effective health care for a growing and aging population is a major challenge for economies all over the world. New breakthroughs in medical technology and pharmaceuticals as well as digitization provide scope for more efficiency and for a better quality of health care. Novel organization forms and management concepts are key for coping with the increasing cost pressure observed in most health care systems. The contributions in this volume present innovative strategies for developing and implementing the concept of a boundaryless hospital. They highlight experiences from various countries and with different treatments. The book project was initiated and carried out by the Center for Advanced Studies in Management (CASiM), the interdisciplinary research center of HHL Leipzig Graduate School of Management for business administration in the 21st century Nota de contenido: Part I: Challenges and Opportunities of Health Care Management in the 21st Century -- Network Management as a Strategic Option for the Boundaryless Hospital -- Cancer Care: New Value Chains Challenge German Hospital Structures -- Health Care under Market Conditions from an Ethical Point of View -- Part II: Seizing the Opportunities across Countries and Sub-disciplines -- Pathways towards Health Care Systems with a Chronic-care Focus -- The Importance of Time in Developing a Boundaryless Hospital -- Networked Care: IT-Assisted Tools (Wearable Sensors) for Patients at Risk -- Carving Out a Place for New Health Care Occupations -- Personalized Medicine Challenges the Health Care System -- Part III: Meeting the Challenges -- Measuring Performance in Hospitals -- The "Boundaryless Hospital" Through Risk Management Approach: A Case Study of the Accident and Emergency Unit of a Tertiary-care Hospital in Malta -- Leveraging the Value for Health Care Providers Using Clinical Workflow Analytics -- Role and Function of the Emergency Department in a Boundaryless Hospital -- Stakeholder Involvement Transcends Boundaries in University Hospitals -- The Hospital Situation for Diseases Requiring Sophisticated Examinations Using Epilepsy as an Example -- Identifying the Adoption Process for Electronic Health Services -- Infection Prevention Networks and the Role of the Boundaryless Hospital -- Part IV: The Boundaryless Hospital from the Patients' Perspective -- From Community Analysis to Prototype: Creating and Online Matchmaker for Inflammatory Bowel Disease Patients -- Patients' Complaints and Managers' Responses as a Process of Institutional Interaction -- Innovations by and for Patients, and their Place in the Future Health Care System. En línea: http://dx.doi.org/10.1007/978-3-662-49012-9 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=41206 Boundaryless Hospital : Rethink and Redefine Health Care Management [documento electrónico] / Horst Albach ; SpringerLink (Online service) ; Heribert Meffert ; Andreas Pinkwart ; Ralf Reichwald ; Wilfried von Eiff . - Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2016 . - X, 360 p. 76 illus., 51 illus. in color : online resource.
ISBN : 978-3-662-49012-9
Idioma : Inglés (eng)
Palabras clave: Business Health care management services administration Public health informatics economics Medical and Management Care Economics Informatics Clasificación: 614.2 Organización pública y profesional de la sanidad Resumen: This book discusses current health care challenges and new strategies for innovative solutions in this area from an interdisciplinary perspective of health care management, business economics, and medicine. It presents the idea of a "boundaryless hospital", a conceptual model of a patient-centric, value-based health network that overcomes typical sectorial, organizational, and geographical boundaries and offers greater efficiency and better quality outcomes for patients. Effective health care for a growing and aging population is a major challenge for economies all over the world. New breakthroughs in medical technology and pharmaceuticals as well as digitization provide scope for more efficiency and for a better quality of health care. Novel organization forms and management concepts are key for coping with the increasing cost pressure observed in most health care systems. The contributions in this volume present innovative strategies for developing and implementing the concept of a boundaryless hospital. They highlight experiences from various countries and with different treatments. The book project was initiated and carried out by the Center for Advanced Studies in Management (CASiM), the interdisciplinary research center of HHL Leipzig Graduate School of Management for business administration in the 21st century Nota de contenido: Part I: Challenges and Opportunities of Health Care Management in the 21st Century -- Network Management as a Strategic Option for the Boundaryless Hospital -- Cancer Care: New Value Chains Challenge German Hospital Structures -- Health Care under Market Conditions from an Ethical Point of View -- Part II: Seizing the Opportunities across Countries and Sub-disciplines -- Pathways towards Health Care Systems with a Chronic-care Focus -- The Importance of Time in Developing a Boundaryless Hospital -- Networked Care: IT-Assisted Tools (Wearable Sensors) for Patients at Risk -- Carving Out a Place for New Health Care Occupations -- Personalized Medicine Challenges the Health Care System -- Part III: Meeting the Challenges -- Measuring Performance in Hospitals -- The "Boundaryless Hospital" Through Risk Management Approach: A Case Study of the Accident and Emergency Unit of a Tertiary-care Hospital in Malta -- Leveraging the Value for Health Care Providers Using Clinical Workflow Analytics -- Role and Function of the Emergency Department in a Boundaryless Hospital -- Stakeholder Involvement Transcends Boundaries in University Hospitals -- The Hospital Situation for Diseases Requiring Sophisticated Examinations Using Epilepsy as an Example -- Identifying the Adoption Process for Electronic Health Services -- Infection Prevention Networks and the Role of the Boundaryless Hospital -- Part IV: The Boundaryless Hospital from the Patients' Perspective -- From Community Analysis to Prototype: Creating and Online Matchmaker for Inflammatory Bowel Disease Patients -- Patients' Complaints and Managers' Responses as a Process of Institutional Interaction -- Innovations by and for Patients, and their Place in the Future Health Care System. En línea: http://dx.doi.org/10.1007/978-3-662-49012-9 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=41206 Ejemplares
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