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Título : Service Business Costing : Cost Accounting Approach for the Service Industry Tipo de documento: documento electrónico Autores: Markus B. Baum ; SpringerLink (Online service) Editorial: Wiesbaden : Springer Fachmedien Wiesbaden Fecha de publicación: 2013 Otro editor: Imprint: Springer Gabler Número de páginas: XX, 124 p. 34 illus Il.: online resource ISBN/ISSN/DL: 978-3-8349-4444-3 Idioma : Inglés (eng) Palabras clave: Business Service industries and Management Services Clasificación: 658 Empresas. Organización de empresas Resumen: Service firms have high overhead costs which are difficult to assign to individual services. To bring transparency to their value chain, they need costing approaches that help them find their own improvements. Markus B. Baum explores current theory and practice of value chain approaches and cost accounting to develop a costing approach with a suitable instrument for the allocation of fixed and overhead costs for a service firm. He describes the service business costing (SBC) approach. This hybrid-costing model has a hierarchical structure in terms of consolidation and allocates cost and revenues on the lowest hierarchical level possible to ensure that all costs and income are assigned to activities from which they originated Nota de contenido: Introduction.- Theoretical background and literature review -- Methodology -- Action research: value chain analysis of a consulting firm -- Design and development of a costing approach -- Conclusion and recommendation En línea: http://dx.doi.org/10.1007/978-3-8349-4444-3 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36694 Service Business Costing : Cost Accounting Approach for the Service Industry [documento electrónico] / Markus B. Baum ; SpringerLink (Online service) . - Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2013 . - XX, 124 p. 34 illus : online resource.
ISBN : 978-3-8349-4444-3
Idioma : Inglés (eng)
Palabras clave: Business Service industries and Management Services Clasificación: 658 Empresas. Organización de empresas Resumen: Service firms have high overhead costs which are difficult to assign to individual services. To bring transparency to their value chain, they need costing approaches that help them find their own improvements. Markus B. Baum explores current theory and practice of value chain approaches and cost accounting to develop a costing approach with a suitable instrument for the allocation of fixed and overhead costs for a service firm. He describes the service business costing (SBC) approach. This hybrid-costing model has a hierarchical structure in terms of consolidation and allocates cost and revenues on the lowest hierarchical level possible to ensure that all costs and income are assigned to activities from which they originated Nota de contenido: Introduction.- Theoretical background and literature review -- Methodology -- Action research: value chain analysis of a consulting firm -- Design and development of a costing approach -- Conclusion and recommendation En línea: http://dx.doi.org/10.1007/978-3-8349-4444-3 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36694 Ejemplares
Signatura Medio Ubicación Sub-localización Sección Estado ningún ejemplar
Título : Service Industry Databook : Understanding and Analyzing Sector Specific Data Across 15 Nations Tipo de documento: documento electrónico Autores: B. Elango ; SpringerLink (Online service) Editorial: Cham : Springer International Publishing Fecha de publicación: 2015 Otro editor: Imprint: Springer Número de páginas: XV, 236 p. 32 illus., 5 illus. in color Il.: online resource ISBN/ISSN/DL: 978-3-319-19111-9 Idioma : Inglés (eng) Palabras clave: Business Service industries Data mining Statistics and Management Services for Business/Economics/Mathematical Finance/Insurance Mining Knowledge Discovery Clasificación: 658 Empresas. Organización de empresas Resumen: Locating empirical information on specific service industry characteristics is not an easy task, even for an individual familiar with various sources of data. This book is a quick source of information on service industry statistics across many nations of the world. The reader is introduced to finding key sources of data, building analytical ratios from diverse sources, and understanding the advantages and disadvantages of data selection methods in the service sector. The global nature of the data compiled in this book, especially an extensive coverage of the United States, makes it an invaluable resource to active researchers and stakeholders in the service industry as well as those who seek to enter it Nota de contenido: Introduction -- Potential Sources of Data on the Service Sector -- United States Service Sector Data -- Service Sector Data on 14 OECD Nations -- Global Service Sector Data -- Drivers of Profitability in Service Sector En línea: http://dx.doi.org/10.1007/978-3-319-19111-9 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=35668 Service Industry Databook : Understanding and Analyzing Sector Specific Data Across 15 Nations [documento electrónico] / B. Elango ; SpringerLink (Online service) . - Cham : Springer International Publishing : Imprint: Springer, 2015 . - XV, 236 p. 32 illus., 5 illus. in color : online resource.
ISBN : 978-3-319-19111-9
Idioma : Inglés (eng)
Palabras clave: Business Service industries Data mining Statistics and Management Services for Business/Economics/Mathematical Finance/Insurance Mining Knowledge Discovery Clasificación: 658 Empresas. Organización de empresas Resumen: Locating empirical information on specific service industry characteristics is not an easy task, even for an individual familiar with various sources of data. This book is a quick source of information on service industry statistics across many nations of the world. The reader is introduced to finding key sources of data, building analytical ratios from diverse sources, and understanding the advantages and disadvantages of data selection methods in the service sector. The global nature of the data compiled in this book, especially an extensive coverage of the United States, makes it an invaluable resource to active researchers and stakeholders in the service industry as well as those who seek to enter it Nota de contenido: Introduction -- Potential Sources of Data on the Service Sector -- United States Service Sector Data -- Service Sector Data on 14 OECD Nations -- Global Service Sector Data -- Drivers of Profitability in Service Sector En línea: http://dx.doi.org/10.1007/978-3-319-19111-9 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=35668 Ejemplares
Signatura Medio Ubicación Sub-localización Sección Estado ningún ejemplar
Título : Service Innovation : Novel Ways of Creating Value in Actor Systems Tipo de documento: documento electrónico Autores: Marja Toivonen ; SpringerLink (Online service) Editorial: Tokyo : Springer Japan Fecha de publicación: 2016 Otro editor: Imprint: Springer Colección: Translational Systems Sciences, ISSN 2197-8832 num. 6 Número de páginas: XVIII, 281 p. 38 illus., 16 illus. in color Il.: online resource ISBN/ISSN/DL: 978-4-431-54922-2 Idioma : Inglés (eng) Palabras clave: Business Management Industrial management Information technology Data processing Service industries and Services Innovation/Technology IT in Clasificación: 658 Empresas. Organización de empresas Resumen: This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today's economies - the development of welfare and sustainability - cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research Nota de contenido: Preface -- Part 1: Services, Service Systems and Value Co-creation -- 1. Twenty Years of Service Innovation Research -- 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation -- 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions -- 4. Social Innovations and Its Relationships with Service and System Innovations -- Part 2: Managing Service Innovation -- 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension? -- 6. Innovating in Practices -- 7. Innovating Services Through Experiences: An Investigation of Services Cape's Pivotal Role -- 8. Struggling at the Front Line: ICT and Service Innovation -- Part 3: Opportunities and Challenges for Service Innovation in Different Contexts -- 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation -- 10. Innovation in Public Service Systems -- 11. Service Innovation in Industrial Contexts -- 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China -- 13. Internationalization as Innovation Driver in Services En línea: http://dx.doi.org/10.1007/978-4-431-54922-2 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=41212 Service Innovation : Novel Ways of Creating Value in Actor Systems [documento electrónico] / Marja Toivonen ; SpringerLink (Online service) . - Tokyo : Springer Japan : Imprint: Springer, 2016 . - XVIII, 281 p. 38 illus., 16 illus. in color : online resource. - (Translational Systems Sciences, ISSN 2197-8832; 6) .
ISBN : 978-4-431-54922-2
Idioma : Inglés (eng)
Palabras clave: Business Management Industrial management Information technology Data processing Service industries and Services Innovation/Technology IT in Clasificación: 658 Empresas. Organización de empresas Resumen: This is the first book that summarizes the 20-year history of service innovation research and combines it with the future need to adopt a systems view in the field of service research. The book emphasizes that the most urgent issues of today's economies - the development of welfare and sustainability - cannot be solved with innovations in individual service offerings only, and that innovations of service systems are increasingly needed. Various theoretical approaches and perspectives from different disciplines are included, providing a comprehensive view of the current understanding of the nature of service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation theory and the other based on the service marketing theory. Service innovation is considered from the points of view of drivers, processes, practices, and outcomes. The interrelations between actors and systems are analyzed, and the nature of innovation as a new way to co-create value is highlighted. The book promotes the view that users are an important source of innovative ideas and that openness is an important success factor in innovation processes. In addition to the general nature and management of service innovation, some specific topics are included, exemplified by innovations in public services and in knowledge-intensive business services. This volume is highly recommended to readers who seek a state-of-the-art overview of the area of service innovation and its linkages to systems research Nota de contenido: Preface -- Part 1: Services, Service Systems and Value Co-creation -- 1. Twenty Years of Service Innovation Research -- 2. Zooming Out and Zooming In: Service Ecosystems as Venues for Collaborative Innovation -- 3. Service Ecosystems Innovation in Systemic Perspective: Transitions and Co-evolutions -- 4. Social Innovations and Its Relationships with Service and System Innovations -- Part 2: Managing Service Innovation -- 5. Developing Service-Based Business Models: What Innovation Capability for What Dimension? -- 6. Innovating in Practices -- 7. Innovating Services Through Experiences: An Investigation of Services Cape's Pivotal Role -- 8. Struggling at the Front Line: ICT and Service Innovation -- Part 3: Opportunities and Challenges for Service Innovation in Different Contexts -- 9. Service Innovation for Sustainability: Paths for Greening by Service Innovation -- 10. Innovation in Public Service Systems -- 11. Service Innovation in Industrial Contexts -- 12. The Role of Knowledge-Intensive Business Services in Innovation System: The Case of China -- 13. Internationalization as Innovation Driver in Services En línea: http://dx.doi.org/10.1007/978-4-431-54922-2 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=41212 Ejemplares
Signatura Medio Ubicación Sub-localización Sección Estado ningún ejemplar
Título : Service Science in China Tipo de documento: documento electrónico Autores: Jiazhen Huo ; SpringerLink (Online service) ; Zhisheng Hong Editorial: Berlin, Heidelberg : Springer Berlin Heidelberg Fecha de publicación: 2013 Otro editor: Imprint: Springer Número de páginas: XIV, 466 p Il.: online resource ISBN/ISSN/DL: 978-3-642-34497-8 Idioma : Inglés (eng) Palabras clave: Business Production management Operations research Decision making Service industries and Management Services Operation Research/Decision Theory Clasificación: 658 Empresas. Organización de empresas Resumen: A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy Nota de contenido: Preface -- Service Economy Knocks -- The Rise of Service Science -- The Connotation of Service Science -- Overview of Service Science Research System -- Service Philosophy -- Resource Allocation -- Operation Management -- Supporting System of Service Technology -- Service Science Application on Traditional Service Industries -- Application of Service Science in the Emerging Service Industries En línea: http://dx.doi.org/10.1007/978-3-642-34497-8 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36559 Service Science in China [documento electrónico] / Jiazhen Huo ; SpringerLink (Online service) ; Zhisheng Hong . - Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2013 . - XIV, 466 p : online resource.
ISBN : 978-3-642-34497-8
Idioma : Inglés (eng)
Palabras clave: Business Production management Operations research Decision making Service industries and Management Services Operation Research/Decision Theory Clasificación: 658 Empresas. Organización de empresas Resumen: A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy Nota de contenido: Preface -- Service Economy Knocks -- The Rise of Service Science -- The Connotation of Service Science -- Overview of Service Science Research System -- Service Philosophy -- Resource Allocation -- Operation Management -- Supporting System of Service Technology -- Service Science Application on Traditional Service Industries -- Application of Service Science in the Emerging Service Industries En línea: http://dx.doi.org/10.1007/978-3-642-34497-8 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=36559 Ejemplares
Signatura Medio Ubicación Sub-localización Sección Estado ningún ejemplar
Título : TA-Q-BIN : Service Excellence and Innovation in Urban Logistics Tipo de documento: documento electrónico Autores: Qizhang Liu ; SpringerLink (Online service) ; Mark Goh Editorial: Singapore : Springer Singapore Fecha de publicación: 2015 Otro editor: Imprint: Springer Colección: Management for Professionals, ISSN 2192-8096 Número de páginas: X, 192 p. 92 illus., 73 illus. in color Il.: online resource ISBN/ISSN/DL: 978-981-287-673-7 Idioma : Inglés (eng) Palabras clave: Business Management Industrial management Production ethics Service industries and Operations Ethics Innovation/Technology Services Clasificación: 658 Empresas. Organización de empresas Resumen: This book reveals the secrets of Yamato Transport’s success in maintaining and extending its leadership in Japan’s domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly urban dwellers, and how TA-Q-BIN has become an integral part of Japanese daily life. Each of the six unique cases serves as an independent teaching case for undergraduate and graduate students, describing the particular service design, operations management, innovation, supplier management, and social responsibility within the context of an Asian last-mile logistics service provider. The book also includes insightful presentations of the challenges facing supply chain and logistics service providers in Asia, and their innovative responses to these challenges using real-world cases. Besides featuring interviews with Yamato’s key stakeholders and their strategic clients, Japan-based and other Asia-Pacific Yamato operational centers make up the field method included in this book, while secondary data is drawn from trade and academic domains. Some of the cases are written in a didactic fashion, with suitable stopping points for students to pause and deliberate over the managerial issues confronting the decisions that Yamato makes during the course of its business and operational strategies. The results are particularly useful to readers interested in how operations and logistics decision-making are practiced in a homogeneous Asian context and in an urban environment. This book is essential reading for undergraduate and MBA students, as well as practitioners in industry Nota de contenido: Preface -- Chapter 1: Introduction -- Chapter 2: Urban Logistics in Asia -- Chapter 3: TA-Q-BIN, The Last-Mile Delivery -- Chapter 4: An Innovation in Last-Mile Delivery -- Chapter 5: Power of Gemba -- Chapter 6: Express Delivery - Sustainable Advantage through Corporate Social Responsibility -- Chapter 7: Saishunkan - Rejuvenation by Living in Harmony with Nature (and Customers) -- Chapter 8: Delivering B2B with TA-Q-BIN -- Chapter 9: Standardization and Customization -- Chapter 10: Interview with Makoto Kigawa -- Appendices En línea: http://dx.doi.org/10.1007/978-981-287-673-7 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=35877 TA-Q-BIN : Service Excellence and Innovation in Urban Logistics [documento electrónico] / Qizhang Liu ; SpringerLink (Online service) ; Mark Goh . - Singapore : Springer Singapore : Imprint: Springer, 2015 . - X, 192 p. 92 illus., 73 illus. in color : online resource. - (Management for Professionals, ISSN 2192-8096) .
ISBN : 978-981-287-673-7
Idioma : Inglés (eng)
Palabras clave: Business Management Industrial management Production ethics Service industries and Operations Ethics Innovation/Technology Services Clasificación: 658 Empresas. Organización de empresas Resumen: This book reveals the secrets of Yamato Transport’s success in maintaining and extending its leadership in Japan’s domestic parcel delivery market. It presents six cases that illustrate how Yamato's flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly urban dwellers, and how TA-Q-BIN has become an integral part of Japanese daily life. Each of the six unique cases serves as an independent teaching case for undergraduate and graduate students, describing the particular service design, operations management, innovation, supplier management, and social responsibility within the context of an Asian last-mile logistics service provider. The book also includes insightful presentations of the challenges facing supply chain and logistics service providers in Asia, and their innovative responses to these challenges using real-world cases. Besides featuring interviews with Yamato’s key stakeholders and their strategic clients, Japan-based and other Asia-Pacific Yamato operational centers make up the field method included in this book, while secondary data is drawn from trade and academic domains. Some of the cases are written in a didactic fashion, with suitable stopping points for students to pause and deliberate over the managerial issues confronting the decisions that Yamato makes during the course of its business and operational strategies. The results are particularly useful to readers interested in how operations and logistics decision-making are practiced in a homogeneous Asian context and in an urban environment. This book is essential reading for undergraduate and MBA students, as well as practitioners in industry Nota de contenido: Preface -- Chapter 1: Introduction -- Chapter 2: Urban Logistics in Asia -- Chapter 3: TA-Q-BIN, The Last-Mile Delivery -- Chapter 4: An Innovation in Last-Mile Delivery -- Chapter 5: Power of Gemba -- Chapter 6: Express Delivery - Sustainable Advantage through Corporate Social Responsibility -- Chapter 7: Saishunkan - Rejuvenation by Living in Harmony with Nature (and Customers) -- Chapter 8: Delivering B2B with TA-Q-BIN -- Chapter 9: Standardization and Customization -- Chapter 10: Interview with Makoto Kigawa -- Appendices En línea: http://dx.doi.org/10.1007/978-981-287-673-7 Link: https://biblioteca.cunef.edu/gestion/catalogo/index.php?lvl=notice_display&id=35877 Ejemplares
Signatura Medio Ubicación Sub-localización Sección Estado ningún ejemplar Global Perspectives on Service Science: Japan / Stephen K. Kwan ; SpringerLink (Online service) ; Spohrer, James C ; Sawatani, Yuriko (2016)
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